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ABOUT AUBURN COMMUNITY HOSPITAL
Auburn Community Hospital (ACH) is a not-for-profit, 99-bed acute care facility serving a population of approximately 80,000. Our mission is to provide compassionate quality care to our community. Over 95% of the physicians on staff are board certified in at least one specialty.
ACH is the sole provider of acute and general hospital services in Cayuga County and the surrounding areas, located in the Finger Lakes region of Central New York.
Founded in 1878 by a group of community-minded individuals who recognized the growing health care needs of Auburn and Cayuga County, the original 13-bed hospital was called Auburn City Hospital, located at the current site on Lansing Street.
Auburn Community Hospital (ACH) is proud to be a designated smoke-free facility. Smoking has been prohibited in the hospital building for many years, and it has been further regulated by NY State Laws that prohibit smoking within 15 feet of the hospital grounds, entrance and exits. This includes parking facilities, rented buildings, and cars parked on the grounds and is applicable to employees and physicians of ACH, Finger Lakes Center for Living, AMMS, P.C., patients, and visitors.
It is the goal of Auburn Community Hospital to provide healthcare excellence. We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. Please use the Contact Us page for your suggestions. If you would like to file a grievance with the Quality Management Department at ACH, please complete the Patient Grievance Form/Patient Grievance Form - Spanish and mail to Christine DeProspero, 17 Lansing St. Auburn NY, 13021.
If you have a complaint, quality of care, or safety concern, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610, Division of Accreditation Operations, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, email: email@example.com.