Visiting Hours

Hospital Visitation Program

Welcome to Auburn Community Hospital. It is our pleasure to have you visiting in our facility. Hospitalization of any kind can be difficult for your loved one and family. We at Auburn Community Hospital understand that being at the bedside promotes and encourages a healing environment. During these unprecedented times we are working closely with New York State Department of Health to ensure the health and wellbeing of our patients. We encourage you to visit with your loved one while maintaining regulations set forth. ACH will not allow visits with our COVID-Positive patients at this time, with the possible exception of special circumstances considered on a case by case basis (end-of life, minors, labor/delivery, Patients with Intellectuals and/or Developmental Disabilities (I/DD) and patients with cognitive impairments) Please adhere to the regulations listed, if you have any questions at all please let a hospital staff member know.

All visitors:

• Please enter through the main parking garage entrance.
• Face coverings are mandatory inside our facilities, regardless of your immunization status. If you do not arrive with one or yours is deemed inappropriate, a mask will be provided to you. It must be worn at all times and must cover your nose and mouth.
• You will be screened for infectious disease, including a non-invasive temperature check and questions about symptoms, exposure, and travel. If warranted, you might be denied visitation.
• You will be asked which patient you are visiting. Your contact information will be collected in case it is needed for contact tracing. You will be asked show a state issued driver’s license or other valid form of ID.
• When you are cleared for visitation, you will receive a wrist band.
• We strongly urge you to practice hand hygiene. Dispensers for alcohol hand rub are located throughout the building. Please refer to your provided handout regarding when to do hand hygiene.
• Minors must be accompanied by an adult other than the patient.
• Please remain in the room of the patient you are visiting. You may be asked to step outside of the room during certain procedures.
• Some patients are on isolation. This means PPE (personal protective equipment) must be worn to enter. If your loved one is on isolation, a staff member will educate you on proper use of required PPE. Once you enter the room, you are expected to remain in the room for the duration of your visit.

Visitors to patients on 2M, 3M, CCU, 4C:

• Visiting hours are 4:00pm-6:00pm.
• Only 1 visitor per inpatient per day.
• You will hear an overhead announcement 15 minutes prior to the end of visiting hours as a reminder.

Visitors to the Behavioral Health Unit:

• Visiting hours are 5:30pm-7:30pm.

Visitors to Same Day Surgery:

• There is no restriction on visiting hours.
• 1 Visitor
• You may join the patient during admission and after the recovery, but you must wait in designated waiting areas or outside the building in between.

Visitors to Labor and Delivery:

• Two support persons, including a doula if requested, may accompany the patient throughout labor, delivery, and the postpartum period, including recovery, until discharge to home. There is no restriction on visiting hours for these individuals.
• Support persons will be tested for COVID upon their arrival on the unit, unless they can document immunity. Positive individuals will not be allowed to stay.
• If you remain on the unit longer than 12 hours, you will be re-screened for infectious disease.

Visitors to the Emergency Department:

• There is no restriction on visiting hours.
• Patients may have 1 support person 18 years or older.
• If the waiting room becomes crowded, you might be asked to wait outside until the patient is assigned a room.
• If the patient is admitted to one of our patient units, standard visiting hours and rules for that unit apply.

Physician offices within the hospital:

• Effective 4/1/2021 patients visiting a physician’s office within the hospital will be allowed one companion to accompany them to their appointment

Special circumstances:

• Pediatric patients may have two designated support persons with them at all times and these individuals may rotate.
• Patients with Intellectual and/or Developmental Disabilities (I/DD) and patients with cognitive impairments including dementia, may designate one support person to remain with them through their hospitalization, and an additional visitor may also be with the patient during hospital-designated visiting hours.
• Two support persons may be designated to remain with patients in imminent end-of-life situations.

Failure to follow any of the terms above may result in your being asked to exit the facility.

Gift Shop Kiosk

Monday - Friday: 10:00 a.m. - 2:00 p.m.

The Gift Shop Kiosk is located on the 1st floor, main entrance and includes a wide variety of cards, gift items, stuffed animals, spiritual gifts, baby items, personal items and more. Call (315) 567-6435 for personal shopping assistance and delivery to a patient's room, Monday - Friday: 10:00 a.m. - 2:00 p.m.

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Urgent Care Clinics

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