COVID-19 Resource Center

This page was created to help you stay up-to-date on the coronavirus disease (COVID-19).

Hospital Visitation Program

Welcome to Auburn Community Hospital. It is our pleasure to have you visiting in our facility. Hospitalization of any kind can be difficult for your loved one and family. We at Auburn Community Hospital understand that being at the bedside promotes and encourages a healing environment.

During these unprecedented times we are working closely with New York State Department of Health to ensure the health and wellbeing of our patients. We encourage you to visit with your loved one while maintaining regulations set forth.

Please adhere to the regulations listed, if you have any questions at all please let a hospital staff member know.

All visitors:

  • Please enter through the main parking garage entrance.
  • Face coverings are mandatory inside our facilities, regardless of your immunization status. If you do not arrive with one or yours is deemed inappropriate, a mask will be provided to you. It must be worn at all times and must cover your nose and mouth.
  • You will be screened for infectious disease, including a non-invasive temperature check and questions about symptoms, exposure, and travel. If warranted, you might be denied visitation.
  • You will be asked which patient you are visiting. Your contact information will be collected in case it is needed for contact tracing. You will be asked show a state issued driver’s license or other valid form of ID.
  • When you are cleared for visitation, you will receive a wrist band.
  • We strongly urge you to practice hand hygiene. Dispensers for alcohol hand rub are located throughout the building. Please refer to your provided handout regarding when to do hand hygiene.
  • Minors must be accompanied by an adult other than the patient.
  • Please remain in the room of the patient you are visiting. You may be asked to step outside of the room during certain procedures.
  • Some patients are on isolation. This means PPE (personal protective equipment) must be worn to enter. If your loved one is on isolation, a staff member will educate you on proper use of required PPE. Once you enter the room, you are expected to remain in the room for the duration of your visit.

Visitors to patients on 2M, 3M, CCU, 4C:

  • Visiting hours are 2:00pm-6:00pm.
  • Only 1 visitor per inpatient per day.
  • You will hear an overhead announcement 15 minutes prior to the end of visiting hours as a reminder.

Visitors to the Behavioral Health Unit:

  • Visiting hours are 5:30pm-7:30pm.

Visitors to Same Day Surgery:

  • There is no restriction on visiting hours.
  • 1 Visitor
  • You may join the patient during admission and after the recovery, but you must wait in designated waiting areas or outside the building in between.

Visitors to Labor and Delivery:

  • Two support persons, including a doula if requested, may accompany the patient throughout labor, delivery, and the postpartum period, including recovery, until discharge to home. There is no restriction on visiting hours for these individuals.
  • Support persons will be tested for COVID upon their arrival on the unit, unless they can document immunity. Positive individuals will not be allowed to stay.
  • If you remain on the unit longer than 12 hours, you will be re-screened for infectious disease.

Visitors to the Emergency Department:

  • There is no restriction on visiting hours.
  • Patients may have 1 support person 18 years or older.
  • If the waiting room becomes crowded, you might be asked to wait outside until the patient is assigned a room.
  • If the patient is admitted to one of our patient units, standard visiting hours and rules for that unit apply.

Physician offices within the hospital:

  • Effective 4/1/2021 patients visiting a physician’s office within the hospital will be allowed one companion to accompany them to their appointment

Special circumstances:

  • Pediatric patients may have two designated support persons with them at all times and these individuals may rotate.
  • Patients with Intellectual and/or Developmental Disabilities (I/DD) and patients with cognitive impairments including dementia, may designate one support person to remain with them through their hospitalization, and an additional visitor may also be with the patient during hospital-designated visiting hours.
  • Two support persons may be designated to remain with patients in imminent end-of-life situations.

Failure to follow any of the terms above may result in your being asked to exit the facility.


Auburn Community Hospital COVID-19 Vaccine Clinic Information
Auburn Community Hospital Visitor Policy
Auburn Community Hospital COVID-19 Preparedness FAQs
Auburn Community Hospital COVID-19 News



New York State Department of Health COVID-19 Data Center
New York State Department of Health Phased Distribution of the Vaccine
New York State Department of Health Am I Eligible Website
Centers for Disease Control and Prevention (CDC) COVID-19 Information
World Health Organization COVID-19 Information




What are the symptoms of the COVID-19 infection?

COVID-19 symptoms may appear in as few as two days or as long as 14 days after exposure to the virus. The virus may cause respiratory symptoms such as coughing, high fever, breathing problems, shortness of breath, chills, muscle pain, sore throat, fatigue, & extreme exhaustion. There are other symptoms less commonly associated with COVID-19, such as headache, loss of taste and smell, diarrhea, nausea, and vomiting.

How does COVID-19 spread?

The virus spreads from person to person by droplets in the air when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or be inhaled into the lungs. The virus more likely spreads when people are within about 6 feet of each other. Since COVID-19 is a new disease, we are still learning how it spreads.

How can I reduce my risk of getting COVID-19?

  • Wear a mask in public. Make sure it covers your nose and mouth.
  • Wash your hands regularly with soap and water or an alcohol-based hand sanitizer for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick. Keep a distance of at least 6 feet from people not in your household.
  • Clean frequently touched surfaces and objects.
  • Get the flu shot when it is available to you.


What COVID-19 vaccines are available?

Currently, two COVID-19 vaccines have been authorized for emergency use by the FDA and approved by New York State’s independent Clinical Advisory Task Force: one that was developed by Pfizer and BioNTech and another that was developed by Moderna. The vaccines will be available at no cost. Visit the CDC website to learn more about the different COVID-19 vaccines.

Are the COVID-19 vaccines safe?

COVID-19 vaccines are safe and effective. COVID-19 vaccines were evaluated in tens of thousands of participants in clinical trials. The vaccines met FDA’s rigorous scientific standards for safety, effectiveness, and manufacturing quality needed to support emergency use authorization (EUA). Watch this video to learn more about EUAs.

Millions of people in the United States have received COVID-19 vaccines, and these vaccines will undergo the most intensive safety monitoring in U.S. history. This monitoring includes using both established and new safety monitoring systems to make sure that COVID-19 vaccines are safe. Visit the CDC website to learn more about the safety of COVID-19 vaccines.

What are the most common side effects after getting the COVID-19 vaccine?

After getting vaccinated, you may have some side effects, which are normal signs that your body is building protection. The most common side effects are pain and swelling in the arm where you received the shot. In addition, you may have fever, chills, tiredness, and headache. These side effects may affect your ability to do daily activities, but they should go away in a few days. Visit the CDC website to learn more about what to expect after getting a COVID-19 vaccine.

When will the COVID-19 vaccine be available to the public?

Vaccination is underway for high-risk priority population groups. New Yorkers who are currently eligible to get vaccinated are outlined in phases. Vaccine supplies will increase over time and are expected to be more widely available in spring or early summer 2021. View the New York State Department of Health phased distribution plan.

Check to see if you are eligible for the COVID-19 vaccine and to schedule an appointment at a New York State operated vaccination site. You can also call the New York State COVID-19 Vaccination Hotline at 1-833-NYS-4-VAX (1-833-697-4829).




Thank You, Healthcare Workers

As the world faces an unprecedented health crisis, we thank the entire healthcare community including our ACH Heroes for sacrificing so much to save so many. Please DONATE NOW to support our ACH Heroes.