Hospital Visitor Restrictions


Hospital Visitation Program

Auburn Community Hospital plans to expand the visitation in accordance with strict infection prevention guidelines that include screening and education of visitors. These measures can change at any time due to COVID-19 and the recommendations from the Centers for Disease Control and Prevention (CDC) and the New York State Department of Health (NYSDOH).

Visiting Hours will be strictly enforced and are limited to admitted patients only. Exceptions may be allowed on a case by case basis with leadership approval.

Visitor Restrictions:

  • 1 visitor per patient per day over the age of 18. Visitor must remain in the room of the patient.
  • Visitors going to inpatient units must use the designated door to enter and exit the facility. This door will be the parking garage entrance on the first level. Visitors will receive a visitor band when entering
  • Visitation will be 4 hours or less per day for inpatient visits.
  • Visitation hours are 2pm-6pm, hours will not vary
  • Visitation on Behavioral Health Unit (BHU) will be from 5:30-7:30pm.
  • 15 minutes prior to the end of visitation hours an overhead announcement will be made to prepare for and remind visitors they must exit the building
  • Visitors entering must have a facial mask in place. If they do not have one, a procedural mask will be provided. Masks MUST be worn at ALL times, no exceptions.
  • Visitors will be asked to leave if they do not comply with requirements of masking and PPE use or if they compromise with the health and safety of the patients and/or employees.

Screening and Registration:

  • Visitor will be asked for valid form of ID or state issued driver’s license. Visitor will be asked contact information and the patient whom they are visiting. This information will be logged and tracked.
  • Visitors must have screening form completed, temperature monitored and signs/symptoms checked
  • Visitor with a temp over 100.0 Fahrenheit or meeting signs/symptoms or significant COVID-19 exposure in the past 14 days and / or have been directed by health officials to be in quarantine or isolation due to active COVID-19 infection, exposure or recent travel will be asked to leave the premises and follow up with Primary Care Physician, Urgent Care Center or Emergency Department if needed.
  • Visitors will receive a visitor band when they have passed the screening process and must wear it throughout the visit
  • Visitors must be informed of scrupulous hand hygiene, education sheet will be provided to the visitor
  • Visitors will be given an education sheet when entering. This sheet will explain the expectations of the visitor while in Auburn Community Hospital

Visitor Responsibilities:

  • Once in the facility, visitors will be asked to remain in the patient room unless there is a procedure being done, including aerosolizing or invasive.
  • Visitors will be asked to wear PPE in any room that is isolation, education will be provided to the visitor by a clinician. If the visitor does not comply with any of the PPE guidelines set forth they will be asked to leave the facility.
  • If the patient is suspected or confirmed as having COVID-19, the visitor must remain in the patient room with donned PPE including gloves, gown, mask & face shield. Visitation may be limited due to the provider discretion.

Same Day Procedures:

  • If a patient is in one day surgery a companion may accompany them in for the admission process then after the procedure for discharge. Visitor is expected to wait outside of the building during procedure. Once the procedure is completed the visitor will be called to be able to come back in for the discharge process.
  • This person must go through the screening process at the parking garage entrance and be logged in as a visitor
  • Visitor will receive a band once they have passed the screening process.
  • Visitors may not be present during procedures and recovery room unless they meet any exception and hospital leadership has approved.
  • Visitors in the same day surgery setting must remain in patient room post procedure, social distance and wear PPE accordingly.

Emergency Department:

  • 1 masked visitor per patient over the age of 18 in the Emergency Department. Visitors are expected to remain in the patient room unless directed by hospital staff to leave for a procedure.
  • Visitor will be screened and their information logged upon entrance to the facility
  • Visitor will receive a band once they have passed the screening process.
  • Visitors must maintain social distancing 6 feet at all times.
  • Due to limited waiting room capacity, visitors may be asked to wait outside until the patient is called into an exam room.
  • Visitors may remain with the patient for the duration of the ED visit. If patient is admitted, visitor will only be allowed to visit during the inpatient visitation hours and in accordance with all guidance set forth.


  • Maternity will continue to allow 1 support person and a certified doula if applicable.
  • Support person may be present during the labor and delivery and after the birth of a child.
  • Support person must be masked with a procedure mask.
  • Support person will be screened on entrance and their information logged upon entrance to the facility
  • Support person will continue to be screened for any COVID signs and symptoms every 12 hours while on the Maternity unit.
  • Support person will receive a band once they have passed the screening process and must wear it throughout the visit.
  • Surgical OB/Gyn patients will follow the visitor inpatient guidelines on visitation hours, screening, registration and responsibilities.


  • Exceptions will be made for patients with special needs, maternity, pediatric patients and patients in immediate end of life situations. These visitors must be screened and logged accordingly.
  • Hospital Administration retains the right to make immediate changes to the Visitation Policy Addendum P-353 Appendix based on COVID-19 pandemic related concerns.